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Azure Government support options

Microsoft offers a range of support options to meet the needs of United States government agencies using the dedicated Azure Government cloud platform. These support plans and pricing are available only for Azure Government subscriptions.

  • Trusted
  • Compliant
  • Open and flexible
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The Azure Government support options on this page do not apply to Azure Government Secret. For more details on Microsoft support options for Azure Government Secret, please reach out to your account executive.

Learn more about the Enterprise Agreement support program

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore support for business.

Azure plan comparison

AZURE SUPPORT PLANS Basic

Developer

Standard

Professional Direct
Get started Support included1 Purchase support1 Purchase support1 Purchase support1
Best for Billing and subscription support and online self help Trial and non-production environments Production workload environments Business-critical dependence
Price Free with Azure Government subscription $40/month $125/month $1250/month
Billing and subscription management support Available Available Available Available
Self-help resources, including Azure government documentation Available Available Available Available
Support provided by screened US persons Available Available Available Available
Unlimited support tickets Available Available Available Available
Includes Azure Advisor—your free, personalized guide to Azure best practices Available Available Available Available
Includes Azure Service Health for health status and notifications Available Available Available Available
Third-party software support with interoperability and configuration guidance and troubleshooting Not available Available Available Available
Case severity and response time Not available Minimal business impact (Sev C): within eight business hours2 Minimal business impact (Sev C): within eight business hours2 Moderate business impact (Sev B): within four hours Critical business impact (Sev A): Within one hour Minimal business impact (Sev C): within four business hours2 Moderate business impact (Sev B): within two hours Critical business impact (Sev A): Within one hour
Architecture support Not available General guidance General guidance Guidance from a pool of ProDirect delivery managers
Support API Not available Not available Not available Create and manage Azure support tickets programmatically
Operations support Not available Not available Not available Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
Training Not available Not available Not available Webinars led by Azure experts
Proactive guidance Not available Not available Not available Guidance from a pool of ProDirect delivery managers
1This link takes users to a gated site to purchase or access support for Azure Government cloud. Customers must have an Azure Government account to purchase an Azure Government support plan.
2For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

We provide support in English.

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com accepts payments only by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable autorenewal at any time.

Learn more about enterprise support.